Through our website located at Sponsiogames.com and for clarity and access thereto through any related mobile applications (collectively, the “Website”) we offer a platform for peer-to-peer games of contest between individuals based on their skill at identifying the relative strengths, and predicting the performance of events and outcomes. (“Contests”). These Terms of Service (“Terms”) apply to all use by you of or access to the Website, Mobile App’s and Contests and any related transactions, other content on the Website, the Software, [Fees], or other services related thereto (the “Services”). “Software” means any computer program, mobile application, data file, database, or any other content that may be required to be installed on your mobile or computing device, or on our servers, to enable you to use, access and participate in the use of our services. Your agreement with us includes these Terms and our Privacy Policy. (The Terms, Privacy Policy, and any additional terms that you agree to herein or therein, are referred to together as the “Agreement.”) If you wish to review the terms of the Agreement, the effective version of the Agreement can be found on the Website. You acknowledge that you have read and understood the Agreement, accept the Agreement, and agree to be bound thereby. If you don’t agree with (or cannot comply with) the Agreement, then you may not use the Website, Mobile App or the Services.
These Terms come into effect on January 1, 2019. Sponsio may need to change the Terms from time to time for a number of reasons, including (without limitation) for commercial reasons, to comply with law or regulations, to comply with instructions, guidance or recommendations from a regulatory body, or for customer service reasons. The most up-to-date Terms can be accessed from the Terms of Use link in the footer section of the Website, and the date they come into force is noted in this introductory section. When Sponsio makes substantial changes to the Terms, we will give you as much prior notice of such changes as is reasonably practicable via one of the following methods. For minor or insubstantial changes, we may not give you any notice of such changes, so you are advised to review the Terms through the Terms of Use link on the Website on a regular basis. When we do make changes to the Terms they we will do so by such method of notification as in our discretion, deem appropriate, which may comprise: email (to the email address you have previously supplied Sponsio Games with); or a message to your Account on the mobile application or website. At our discretion, we may ask you to accept the new Terms by clicking on “yes” or “I accept,” checking a ‘check box’ or any other similar method of confirmation. If you provide us with any such confirmation, or continue to use the Website after notification under this section, you shall, at such time, be deemed to have accepted, and be bound by, the new Terms, including (for the avoidance of doubt), whether or not you have read the revised Terms. If any change is unacceptable to you, you may either cease using the Services and/or close your Account.
Sponsio Games is a company registered in Nevada with offices located 223 West Main Street, Los Gatos, CA 95032 and is incorporated under the laws of the United States.
Subject to the Terms of Service contained herein Sponsio grants you a personal, non-transferable and non-exclusive right to use our Software and Services provided that you comply with the Terms of Service set forth herein.
The Software code, object code, documentation, and patents are protected by copyright, trade secrets, intellectual property and other rights. You may not copy, distribute, publish, reverse engineer, decompile, disassemble, modify or translate the Software or make any attempt to access the source code to create derivative works of the source code of the Software, or otherwise.
Your use of our app confers no rights whatsoever to the content and related intellectual property rights contained on our Website. You agree not to monitor, use or copy our web pages or any of our content in the mobile app. You will not attempt to hack, make unauthorized alterations or introduce any malicious code. You will not (a) reverse engineer or decompile (whether in whole or in part) any software available through the Website, or (b) make copies, modify, reproduce, transmit, alter or distribute all or any part of the Website or any material or information contained on it. Any unauthorized use or reproduction may be prosecuted.
The availability of our Website does not constitute an offer or invitation to use the Website or mobile app in any jurisdiction in which such use is illegal.
Sponsio offers a platform that enables individuals to enter into peer-to-peer games of contest based on their skill at identifying the relative strengths and predicting the performance, of certain events and outcomes. Players create their Contest decide who to sent the contest to and when it must be accepted by. Once the Contest are agreed and accepted by all parties, we ensure that the funds are held in place until the outcome is decided by the players. Our objective is to provide a fun user experience for the players and easy settlement. The parties involved in the Contest can arbitrate if players cannot agree on the outcome of a Contest using our patent pending software that we provide, support and maintain then funds will be returned to both parties less a fee for the transaction. Once the Contest outcome is decided by the players, we transfer the funds to the winning party. Any arbitration of Contest outcome determinations made by us are final and non-appealable, and the parties agree to provide such additional information as we may request to make such determination. We are not responsible for arbitration of any proposed Contest.
You must meet the age requirements set out under Section 2.1 below (“Age Requirements”) to open an account and meet the other eligibility and verification criteria to use our Services. (Also see Player Responsibilities and Deposits). If do not meet the Age Requirements for the state you reside you are not allowed to use some of our Services. If we become aware that you do not meet the Age Requirements as set by each state and you have deposited funds, your Account will be immediately closed, and all funds in the account will will be returned.
Sponsio takes responsible play seriously. As a provider of the Services, we have put appropriate measures in place to protect customers and promote a responsible culture for paid Contests.
Our system will automatically prevent any deposit above the $250 monthly limit that is in place online or on mobile.
Please read these Terms carefully before opening an account (“Account”) with us. By adding funds to your Account, you consent to the Terms of Service set forth in this Agreement together with the Privacy Policy and any other rules relating to the use of the Website and our Services, as each may be updated or modified from time to time in accordance with the provisions below. Please also read our Dispute Resolution Policy, and the provisions regarding the charges, which are incorporated by reference into these Terms of Service. If there is any inconsistency between these Terms and any of the documents listed above, these Terms will prevail.
In consideration of our accepting your application to open an Account, you represent to us (and acknowledge that we rely on these representations) as follows:
By accepting the Terms of Service, you authorize us to conduct any identification, credit or other verification checks that we may require (either for our purposes or as required by applicable law or a regulatory body), including (but not limited to) checking any or all of the details you provide when registering or changing your Account details.
We may supply the information that you have given us to authorized agencies, who will check the details we provide against any databases (public or private) to which they have access and will keep a record of that check. We may share information with fraud prevention agencies for use in decisions associated with, identification checks and for fraud detection and prevention purposes.
Sponsio Games has the sole discretion to close or suspend any account or accounts if a customer does not pass our identity verification or deems a player is colluding or is not using the application as we intend.
It is your responsibility to keep your contact details up-to-date on your Account. Failure to do so may result in you failing to receive important account related notifications and information from Sponsio Games, including changes we make to Sponsio Games’s Terms of Service.
You are solely responsible for the security and confidentiality of your Account. In particular, you agree to keep your username, password strictly confidential and you are responsible for any misuse of your password or credentials. Please note that when you create an Account, you need to provide a valid email address, mobile number, password to create your Account. If another device, mobile or web tries to access the Account, a code will be sent to your chosen device. This code will need to be entered when logging in with a new device. This will help ensure the security of your Account and help to prevent unauthorized access and use of your Account.
Provided that we have been correctly supplied with the account information requested, we are entitled to assume that any activity on the Website is initiated by you. You should change your password on a regular basis and never disclose it to any third party. You undertake to protect your username and password in the same way that you would in respect of your bank cards and any failure to do so shall be at your sole risk and expense. If another person accesses your Account, you are solely responsible for all their actions whether or not their access was authorized by you and you hereby indemnify us and hold us harmless against all costs, claims, expenses and damages howsoever arising in connection with the use of or access to your Account by any third party.
You will not attempt to sell or transfer your Account, including credentials used to open the Account, to any third party and you also agree not acquire or attempt to acquire an account that has been opened by a third party.
You represent, warrant and agree that you will comply with all applicable laws, statutes, and regulations in relation to your use of the Software and the Services. We are not responsible for any illegal or unauthorized use of the Software or the Services by you. By accepting these Terms of Service, you agree to assist us, to the extent that you are able, with the compliance with applicable laws and regulations.
When you register with us, you will be able to choose a unique player name and Password for your Account. Once you’ve set your player name, we’re unable to change it for you. If you wish to change your Password, do so within the Edit Profile in the Account section.
You may not in any circumstances to nominate or allow any person to be an authorized user of your Account. It is your responsibility to ensure that you do not reveal your User ID, Password, and Pin to anyone else. We shall be entitled to assume that all Contests entered when your User ID and Pin have been entered correctly are valid and made by you, whether or not such transactions were authorized by you. We shall not be liable for any claims if you disclose your User ID and Pin to anyone else or where your negligence or deliberate act has contributed to such third-party access to your Account.
It is your sole responsibility to maintain the confidentiality and security of your Account information, User ID and Pin if required. If young persons are sharing or have access to your devices, you may wish to install parental control software. You should change your Password on a regular basis via the link on our websites and/or mobile applications. You should notify us of any unauthorized use of your Account as soon as you suspect it or otherwise become aware of it.
If you lose or forget your User ID and/or Password, you can retrieve the details to unlock your Account using the tools provided on our websites and/or mobile applications. Alternatively, you can contact our Customer Care Team by telephone, live chat or email subject to sufficient security and verification checks we will reset your User ID and/or Pin for you. If you suspect that someone else has obtained your User ID and or password, you must contact our Customer Care Team immediately. We cannot, however, reset your password, only the registered user can reset the password and must have access to the verified email address to do so.
We hold customer funds separate from company funds in a major bank based in the US. This means that arrangements have been made to ensure assets in the customer accounts are distributed to customers in the event of insolvency. There is, however, no absolute guarantee that all funds will be repaid.
The funds in your Account are held on your behalf to meet any payment obligations you may incur as a result of paid Contests using Sponsio Games.
You undertake that:
To make a deposit go to the Manage Money Section and select “Add Funds.” You will be prompted to take funds from your PayPal account or select a card. You will also have the option to add a card if needed during the process. Once the card is selected, you can add funds up to the amount of the limits you or we have set and agreed to. If you exceed the limits, you will be advised via a notification. Once the transaction has cleared your Account balance will be updated to reflect the funds added. You can also go to the transaction history log to verify the transaction. This transaction will come with an ID number that can be used for future inquiries and tracking of money movement in your Account. All deposits may be subject to your bank and/or payment provider’s authorization, and we accept no liability where this is not provided.
When using a debit card, credit card or online payment service, you must make sure that the name on the card or payment service is the same as the name used to register your Account.
All deposits must be in the currencies available for the Services which currently is US dollars. See section 6 (protection of funds) to understand any risk associated with the funds we hold for each player.
The minimum deposit is $10 (ten dollars) as may be amended from time to time or the equivalent amount in your chosen currency.
You can also opt to engage in zero ($0) dollars Contests. When this occurs, the player you proposed a Contest to can only also elect a zero ($0) dollars Contest. If you receive a Contest proposal that has a dollar amount attached to it you must have funds in your Account to accept. Once accepted those funds are deducted from your Account until the Contests declared by the players. Once declared funds are transferred to the winner/winners less our transaction fee.
We reserve the right to change the minimum deposit without prior notice. We will publish any change to the minimum deposit amount on our websites.
We will never charge you for making a deposit. However, certain banks may charge if they classify the deposit as a “cash” transaction. Please ask your bank for more details.
Your deposit will be available in your Account as soon as your bank authorizes the amount you choose to deposit.
Funds in your Account do not bear interest and are deemed to be advance payments for intended transactions.
You should only deposit money in your Account for using such money on our Services. We shall be entitled to suspend or close your Account if we reasonably believe that you are depositing money without any intention to use such money on our Services. In such circumstances, we may also report you to the relevant authorities.
We have a number of controls and checks that may be required before any withdrawal request is processed. These checks are part of our ongoing commitment to maintaining the security of our customers’ funds. All withdrawals requests are therefore only processed after the expiry of a set period of time from the withdrawal request being made and do not include any funds of any Contests currently in play or not closed out.
Subject to these Terms of Service, we will credit your Account with your contest winnings as soon as both parties in a Contest agree on the outcome or either party cancels a Contest offer. Each player must have funds in their account equal to or more to enter a Contest . Once the Contest and funds required to enter the contest are agreed upon by all parties in the contest, funds are then subtracted from each players account. These funds are no longer available to participate in any new Contests or to withdrawal from the account.
We take no fees from the contest, all funds from the contest go to the player once parties agree to the outcome. If their is a dispute on the outcome we have multiple option to resolve, but if parties cannot agree funds are returned to both parties.
Subject to these Terms of Service, we will credit your Account, as soon as both parties in a Contest agree on the outcome or either party cancel a Contest offer. Each player must have funds in their account equal to or more than the statistical Contest placed. Once a Contest is agreed to, including the contest entry fee, the funds are subtracted from each player account and the funds are no longer available to the player be used for other contest or to withdrawal.
You are responsible for reporting your winnings and losses if such reporting is required by your local law or tax authorities. It is your responsibility to pay any tax or levy due on any winnings paid to you by us. If we credit winnings to your Account in error, those funds are not available for use, and we will void any transactions involving such funds. We reserve the right to, at any time, to withdraw any relevant amount from your Account and/or reverse the transaction for Contests we determine were not fairly executed, Or where players colluded or Contest was entered into with the intent to have the Contest end in a dispute if the player lost.
If we credit winnings to your Account in error, those funds are not available for use, and we will void any transactions involving such funds. We reserve the right to, at any time, to withdraw any relevant amount from your Account and/or reverse the transaction for Contests we determine they were not fairly executed, or where players colluded or a Contest was entered into with the intent to have the Contest end in a dispute if the player lost.
Subject to these Terms of Service, monies will remain in your Account unless you submit a request via the app under settings, for an amount up to the outstanding and available balance in your Account listed as balance. Funds to be transferred to the debit card, credit card or online payment service must use the same payment card or service the funds were initially transferred in on.
Should you have any difficulty withdrawing funds from your Account, visit the Manage Money section and select “Funds Out” section, or contact our Customer Care Team via the website (contactus@sponsiogames.com). To start the process, you will need to select the amount of funds to withdraw. You may also be required to enter additional information as required by your card provider or by us. You must keep a balance of $20.00 in your account to cover the funds provided to you when you registered. If you wish to close an account and you have less $25.00 you can but no funds will be paid. For example, If you close your account and you have $100 dollars in your account we will subtract $2o.00 and mail you a check for the difference or $75 dollars. If you have $10 in your account and close your account no money will be sent to you not do you have any responsibility to repay the initial registration deposit.
Once funds are requested the new account balance will be reflected on the home page and in transaction log. The transaction log with display a transaction number to be used when contacting customer support. Funds will take 2-5 business days to post depending on your bank. In some cases, we may be required to mail a check to you. Funds are transferred at the close of business on the working day on which such transfer was requested. You will also have the option to have funds mailed to you either USPS or FedExp. Fees will be posted for such services.
Once you have submitted a withdrawal request, you will receive a confirmation message that the transfer has been actioned and the balance of your Account will then reflect the balance left in the account. If you reduce the balance of your Account down to zero, to enter into any paid Contests, you will need to transfer a minimum deposit of $10 (or other amounts as may be applicable at that time) into your Account.
At our discretion, requests for withdrawals may be held for approval before being processed.
The minimum withdrawal is $10 (or its equivalent in another currency) as may be amended from time to time. The maximum aggregate amount you can withdraw in one calendar day is $1,000 Please note that your bank or card provider may also have restrictions.
We reserve the right to change the minimum and maximum withdrawal levels at our sole discretion. We will publish any changes on our Websites and to the Terms of Service) above.
We do not charge for the first withdrawal each calendar quarter. For each withdrawal over the initial quarterly withdrawal , we will charge a fee of 3.0%. We do not allow any transfer of funds between our customers’ Accounts. We will charge of fee of 2.5% to close your account.
The information that you send to us will be processed in accordance with our Privacy Policy. In summary:
You acknowledge that Sponsio Games Inc. will hold information on your identity, including but not limited to your name, address and payment details. You agree that we rely on this information in entering into our agreement with you and you agree to hold us harmless against any falsehood or inaccuracy contained in the information you provide us.
You will inform us as soon as you become aware of any errors on your Account and you will forfeit any amounts shown to be in your Account that result from human error or technical fault.
Either we or you may suspend or terminate your Account at any time, either with or without cause, upon notice (we will use our reasonable effort to give such notice to you either before or after suspending or terminating your Account).
Following termination or suspension of your Account, we will, in the normal course of events, return any funds in your Account to you in accordance with our policies. Please contact Customer Service to recover any funds held in suspended or closed accounts.
However, we reserve the right to withhold funds in your Account from you pending the determination of any investigation (including any relevant investigations or reports to the authorities) where:
At no point during any such period will interest accrue to you on any funds in your Account.
A dormant account is defined as an account, which has no activity performed for a continuous period of one year since your last Account login date.
Prior to the Account being designated as dormant, we will use all reasonable measures to contact you with regards to your Account in an attempt to ensure the balance is returned to the correct account holder promptly.
If your Sponsio Games Account remains dormant after one year from the date of the last transaction and we are unable to contact you using reasonable effort, we reserves the right to transfer the remaining funds in your Account as a donation to nominated charity(ies) and good causes, and close your account.
We may restrict your access to Sponsio Games, suspend or terminate your Account, withdraw your Contest offers, void any Contests outstanding in your Account, cancel any unaccepted Contests or cancel and void any outstanding or matched Contests in our absolute discretion without cause at any time including if:
Sponsio facilitates the defining and sharing of a Contest proposal between two or more players. Much like two people are sharing a photo, we allow players to share a Contest proposal. we solely acts as a facilitator and do not act as a counterparty in any form or manner.
You can enter into Contests either:
By entering into a Contest, you agree to be bound by these Terms.
When you enter into a Contest, funds will be held until the Contest has been either rejected or completed. When the Contest is rejected, the funds will be returned to your Account. If the Contest is accepted, the funds will be held until the Contest is completed. Where either a winner is declared, or the Contest is considered a draw. In the case of a win for either party, no fees will be taken from the winning party total winnings, or from each party in the event of a draw.
You understand that you may lose money on paid Contests placed and accepted and that you are fully responsible for any such loss. You accept that under no circumstances will any amounts lost by you under any paid Contest outcome become recoverable. Sponsio acts only as a facilitator to allow players to engage in Contests.
Only when players agree on the outcome will a winner be declared. If parties cannot agree on the outcome, a draw will be declared, and the paid Contest prize amount, no fees will be taken from either parties in a contest.
You are entirely responsible for the information that you provide concerning the offer that you wish to place. We will not inquire into the reasonableness of any offer that you may make. We will not be liable for incorrect entries made by you, including data input errors on price or stake on offer, or incorrect Contest proposals communicated by you to the other party.
If you receive a Contest proposal from a player, you are solely responsible for accepting, rejecting, or countering the Contest proposal. We will not be involved in any manner to assess the reasonableness of the Contest proposal being offered.
It is your responsibility to verify that you are permitted to us the Website and our Services according to the jurisdiction of your domicile or habitual residence.
You undertake to use the Website and our Services for legitimate purposes only. In particular, you undertake not to attempt to engage in any activity which has the purpose or effect of causing damage to or in any way hindering our business operations or generating or increasing liability on us, including without limitation any tax, levy or duty collecting authority.
You will not disguise or interfere in any way with the IP address of the computer or device you are using to access the Website or related app and take steps to prevent us from correctly identifying the actual IP address of the computer or device on which you are using Sponsio Games.
You agree it is your responsibility to account for any tax or duty imposed on you as a result of any of your transactions using the Services.
You will not make offensive comments, use offensive or pornographic material or make potentially defamatory or inflammatory remarks in connection with the forums or any other part of our Website including within your username or other information contributed to our Website.
The following practices (or any of them) about the Services:
constitute “Prohibited Practices” and are not permitted and will constitute a material breach of the Terms. Sponsio Games will take all reasonable steps to prevent and detect such practices and to identify the relevant players concerned if they do occur. Subject to the above, however, we will not be liable for any loss or damage which you may incur as a result of any Prohibited Practices, and any action takes in respect of the same will be at our sole discretion.
You agree that you shall not participate in or be connected with any form of Prohibited Practice in connection with your access to or use of the Services.
If you suspect a person is engaged in any Prohibited Practice, you shall as soon as reasonably practicable report it to by e-mailing us at Support@sponsiogames.com
In exercising any of our rights under this section about a Prohibited Practice, we shall use all reasonable endeavors to ensure that, while complying with our regulatory and other legal obligations, Sponsio Games exercise such rights in a manner which is fair to you and to our other customers.
“fraudulent practice” means any fraudulent activity engaged in by you or by any person acting on your behalf or in collusion with you, and shall include, without limitation: (a) fraudulent activity; (b) the use by you of a stolen, cloned or otherwise unauthorized credit or debit card, as a source of funds; (c) the collusion by you with others in order to gain an unfair advantage; (d) any attempt to register false or misleading account information; any actual or attempted act by you which is reasonably deemed by us to be illegal in any applicable jurisdiction, made in bad faith, or intended to defraud us and/or circumvent any contractual or legal restrictions, regardless of whether such act or attempted act actually causes Sponsio Games any damage or harm;
“unfair advantage” shall include, without limitation: the exploitation of a fault, loophole or error in our or any third party’s software used by you in connection with the Software and/or Services (including in respect of any Contest).
We reserves the right to inform relevant authorities, other online service providers, and banks, credit card companies, electronic payment providers or other financial institutions of your identity and any suspected Prohibited Practice by you, and you shall cooperate fully with any such activity.
You may cancel any Contest proposal that has not been accepted at any time using the Website or mobile app. All funds will be returned when a Contest proposal is canceled. You will not be able to cancel your offer if your Contest proposal has been accepted by another player.
Subject to these Terms Contest proposals will be settled when either two parties agree on the outcome or when two parties do not agree on an outcome of a Contest. If a winner is declared the funds that were held between the two parties will transfer to the winner’s account. In the event of a draw (no winner), then funds that were held will be returned to both parties.
We do not participate or take any funds from a contest between players. All funds from the contest will go the winning winning parties. Sponsio cannot participate in receiving any funds because we are providing a social betting app and if we were to take funds we could not qualify contest and bets as social betting.
The player will be able to see each transaction in the transaction log under settings. Each transaction will detail the type of transaction, the amount and when it occurred. Players can then select the story and see the entire Contest and each transaction for a particular Contest and outcome.
Sponsio games is dedicated to providing fair Contest play to its customers. We have developed an efficient Complaints and Disputes Procedure to address complaints and resolve any disputes. However, under no circumstances shall the Sponsio Games be obligated to investigate or pursue complaints or disputes submitted to us, or to take any other action in connection with that complaint or dispute, or take any action against anyone using our Services, including without limitation for violating the terms of our Terms of Service. Sponsio, in its sole discretion, may decide to take appropriate action against any person it suspects of engaging in any unlawful behavior or otherwise violating the terms of our Terms of Service but is under no obligation to do so.
Each user of the Service is fully responsible for paying any and all monies owed by it to other users of the Services. Any claim which a user of the Services may have for payment of winnings to it in respect of losing Contests entered into by another user of the Services are against that other user and not us. We are in no way responsible for paying you if any user of the Services fails to pay his or her debts for whatever reason, or for taking any action whatsoever against such users. All disputes that arise between users of the Services, including those relating to payment fraud, are not our responsibility.
You are reminded that under other provisions of these Terms of Service both you and we have the right to close or suspend the operation of your Account and that this may happen while a complaint or dispute is pending.
You accept that any complaint or dispute shall remain confidential both while a resolution is sought and afterward. You agree that you shall not disclose the existence, nature or any detail of any complaints or disputes to any third party other than in accordance with the Dispute Resolution Policy, including discussion of any such any complaints and disputes in any chat room or forum offered by ourselves or any third party.
You accept that during complaint resolution process, all e-mail communication with you and any other person will be retained along with any supporting documentation submitted. Any telephone communication with you may be recorded and you hereby expressly consent to any such recording. The information obtained in our communication with you will be a key determinant in our decision, and if any of it is disputed, we will consult these records and consider them an accurate representation of your complaint unless additional evidence is submitted.
You accept that any failure to comply with this confidentiality obligation is a breach of these Terms of Service and that we reserve the right not to continue seeking a resolution to your complaint or dispute.
Should you be named in a complaint by another user, you hereby agree under our Terms of Service to cooperate with our complaint and dispute procedures by providing your position statement, in response to a complaint by another user, within 7 days of receiving notice that you have been named in a complaint or dispute. You are reminded that we have the right to close or suspend the operation of your Account for any reason, including as a result of your lack of response or cooperation with our investigation of a complaint or dispute, or while the complaint or dispute is pending.
By “complaint” we mean a mean an expression of dissatisfaction you have about any aspect of our conduct about your dealings with the Services, or a disagreement with another user of our Services. By “dispute” we mean either a complaint or disagreement relating to our Services, or another user of the Services, or the outcome of a Contest on Sponsio Games, which is not resolved through both the initial and secondary phase of our Complaints Procedure.
If you have a complaint or dispute, you should register it using our contact us form providing all the relevant information or evidence which is required to review your complaint or dispute.
No complaints or disputes will be considered after more than 14 days after the date of the transaction or incident in question.
For the initial phase of registering a complaint, we will undertake to investigate the matter in a manner that we in our sole discretion believe is fair and objective and if another user of the Services is involved in the complaint, we will contact them regarding the complaint and provide them the opportunity to provide their position regarding the complaint and supporting documentation to substantiate their position. We will endeavor to advise you of the outcome and/or our decision as soon as we reasonably can. You may be required to provide additional information or appropriate evidence for dealing with your complaint.
If your complaint is not resolved to your satisfaction at the initial phase, you may request that it be escalated and reviewed again. In this secondary phase, your complaint will be referred internally to a senior manager who will conduct an independent review and present us with his/her findings. We will advise you of the outcome and/or our decision as soon as we reasonably can, and we may have to ask you again for more information or appropriate evidence.
With respect to the content, photos, videos, images, trademarks, logos, brands or other materials you upload or post through the Services or share with other users or recipients (collectively, “User Content“), you represent and warrant that you own all right, title and interest in and to, or otherwise have all necessary rights and consents to (and to allow others to) fully exploit, such User Content, including, without limitation, as it concerns all copyrights, trademark rights and rights of publicity or privacy-related thereto. By uploading any User Content, you hereby grant and will grant us and our affiliated companies a nonexclusive, worldwide, royalty-free, fully paid up, transferable, sublicensable, perpetual, irrevocable license to copy, display, upload, perform, distribute, store, modify and otherwise use your User Content in connection with the operation of the Services or the promotion, advertising or marketing thereof, in any form, medium or technology now known or later developed. Without limiting the foregoing, if any User Content contains your name, image or likeness, you hereby release and hold harmless Mobi-Holdings Inc and its contractors and employees, from (i) all claims for invasion of privacy, publicity or libel, (ii) any liability or other claims by virtue of any blurring, distortion, alteration, optical illusion, or other use or exploitation of your name, image or likeness, and (iii) any liability for claims made by you (or any successor to any claim you might bring) in connection with your User Content, name, image or likeness. You waive any right to inspect or approve any intermediary version(s) or finished version(s) of the results of the use of your User Content (including your name, image or likeness). Further, if any person (other than you) appears in your User Content, you represent and warrant that you have secured all necessary licenses, waivers, and releases from such person(s) for the benefit of us in a manner fully consistent with the licenses, waivers and releases set forth above. You further acknowledge that your participation in the Services and submission of User Content is voluntary and that you will not receive financial compensation of any type associated with the licenses, waivers, and releases set forth herein (or our use thereof), and that the sole consideration for subject matter of this agreement is the opportunity to use the Services.
You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information about the Services (“Submissions“), provided by you to us are non-confidential, and we will be entitled to the unrestricted use and dissemination of these Submissions for any purpose, commercial or otherwise, without acknowledgment or compensation to you.
You acknowledge and agree that we may preserve content and may also disclose content if required to do so by law or in the good-faith belief that such preservation or disclosure is reasonably necessary to (a) comply with legal process, applicable laws or government requests; (b) enforce the Terms of Service; (c) respond to claims that any content violates the rights of third parties; or (d) protect the rights, property, or personal safety of Mobi-Holdings Inc, its users or the public.
Sponsio Games wants to ensure visitors to our Website that we are just as concerned as you are about the privacy of any personal information that you may choose to provide us (“Personal Information“). In this respect, we have invested heavily in providing a world class Information Security Management System, which has been accredited with ISO 27001 certification.
Personal Information is any information about you and may include your name and address, date of birth, payment card details, details of Contests or Website transactions and account transfers and any other information you may wish to provide. Sponsio Games is working to ensure that our business practices that involve the use of your Personal Information are compliant with privacy regulations in the countries where we operate.
Any reference to “Sponsio” or the “Group” within this Privacy Policy includes all or any of its direct or indirect subsidiary undertakings, joint venture partners, and their related companies wherever located in the world as may exist from time to time.
This privacy policy is for this website and mobile application SponsioGames.com and served by Mobi-Holdings Inc and governs the privacy of its users who choose to use it.
The policy sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the Website and the owners thereof. Furthermore, the way the Website processes, stores and protects user data and information will also be detailed within this policy.
This Website and its owners take a proactive approach to protect user data privacy of its users throughout their visiting experience and use of the Services.
The Website uses cookies to better the users experience while visiting the Website. Where applicable the Website uses a cookie control system allowing the user on their first visit to the Website to allow or disallow the use of cookies on their computer/device.
Cookies are small files saved to the user’s computer hard drive that track, save and store information about the user’s interactions and usage of the Website. This allows the Website, through its server to provide the users with a tailored experience within the Website.
Users are advised that if they wish to deny the use and saving of cookies from the Website or onto their device’s hard drive, they should take necessary steps within their web browsers security settings to block all cookies from the Website and its external serving vendors.
The Website operates an email newsletter program, used to inform subscribers about products and services supplied by the Website. Users can subscribe through an automated online process should they wish to do so but do so at their discretion. Some subscriptions may be manually processed through a prior written agreement with the user.
Subscriptions are effectuated in compliance with applicable laws, including the US CAN-SPAM Act of 2003. All personal details relating to subscriptions are held securely and in accordance with applicable law. No personal details are passed on to third parties nor shared with companies or people other than our agent and representatives that provide service to us in providing the Website and the Services
Email marketing campaigns published by the Website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list.
Although the Website only seeks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links contained within the Website.
Mobi-Holdings Ltd cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should, therefore, note to the extent they click on external links they do so at their own risk and the Website, and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
The Website may contain sponsored links and advertisements. These will typically be served through our advertising partners who may have detailed privacy policies relating directly to the advertisements they serve. It is our policy to ask users however to opt-in to receive advertisements and promotions.
Communication, engagement, and actions taken through external social media platforms that this website, mobile application and its owners participate on are custom to the Terms of Service as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate through and engage with them with due care and caution regarding their privacy policies concerning your personal details. Neither the Website nor its owners will ever ask for personal or sensitive information through social media platforms, and we encourage users wishing to discuss sensitive details to contact us through primary communication channels such as by telephone or email.
The Website may use social sharing buttons which help share web content directly from web pages to the social media platform in question.
Users are advised before using such social sharing buttons that they do so at their discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Users are advised to take caution and good judgment before clicking any shortened URLs published on social media platforms by the Website and its owners. Despite the best efforts to ensure only genuine URLs are published many social media platforms are prone to spam and hacking and therefore the Website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
Without prejudice to our obligations contained within the various laws and regulations of the jurisdictions where we are licensed, we are not liable for any loss or damage that you may suffer because of any: act of God; power cut; trade or labor dispute; act, failure or omission of any government or authority; obstruction or failure of telecommunication services; or any other delay or failure caused by a third party or otherwise outside of our control. In such an event, we reserve the right to cancel or suspend our services without incurring any liability.
We are not liable for the failure of any equipment or software howsoever caused, wherever located or administered, or whether under our direct control or not, that may prevent the operation of the Services, impede the facilitating activity relating to Contests, or prevent you from being able to contact us.
We will not be liable for any failure to perform by a third party in connection with the Terms.
You agree to indemnify and hold us and our associated companies, affiliates, officers, directors, agents and employees harmless from any liabilities, claims, losses or demands made by any third party arising out of your breach of this Agreement (including documents incorporated by reference) or out of your violation of any law or the rights of any third party.
You acknowledge that Mobi-Holdings Inc and its affiliates will hold information on your identity, including but not limited to your name, address and payment details. You agree that we rely on this information in entering into this Agreement, and you agree to hold us harmless against any falsehood or inaccuracy contained in the information you provide us.
We exclude all representations and warranties as to the satisfactory quality and/or fitness for its intended purpose and/or accuracy and completeness of the Website and the Services.
We will not be liable to you for any loss that you may incur as a result of misuse of your password,
In no event will we, or any of our suppliers, accept any liability, however, arising for any losses you may incur as a result of using the Website or the Services. Under no circumstances will our liability under this Agreement or for breach of contract, tort, equity or otherwise exceed your exposure limit as specified in your Account. Under no circumstances will we be liable for any indirect, special or consequential damages, loss of profits (direct or indirect) or the benefit of any Contest arising from breach of contract, negligence, equitable duty (including for the avoidance of doubt in relation to any Contest(s) voided by us) or other liability even if we had been advised of or known (or should have known) of the possibility of such damages or loss.
We may at any time, without notice to you, set off any liability owed to our customers or to us by you. Against any liability that we determine that you have to us in under these Terms of Service, including (without limitation) under the Sponsio Games Charges.
You may not assign any part of this Agreement without Sponsio Games written consent, but Sponsio Games may assign any or all of this Agreement to any third party at any time without notice to you.
If any provision of this Agreement is deemed by any competent authority to be unenforceable or invalid, the relevant provision shall be modified to allow it to be enforced in line with the intention of the original text to the fullest extent permitted by applicable law. The validity and enforceability of the remaining provisions of this Agreement shall not be affected.
We reserve the right to make changes to our Website and all guides and policies included on our Website, including this Agreement at any time. You will be subject to the guides, policies, conditions, and agreements in force at the time that your Contests are matched. It is, therefore, your responsibility to check the guides, policies and this Agreement from time to time to ensure that you agree with them, and your continued use of the Services will be deemed to be your acceptance of any changes we may make.
Communications and notices to be given by you to us under this Agreement (other than those exchanges of information occurring in the normal operation of the Website) should be provided to us as set out in the Contact us section.
This Agreement may have been prepared in various languages other than English for reference only. In the event of any differences between the English version of this Agreement and any non-English versions, the English version shall prevail.
This Agreement and the Privacy Policy and the terms expressly incorporated into them constitute the entire and only agreement between the parties with regards to its subject matter, and each party confirms that it has not been induced to accept this Agreement in reliance upon, nor has it been given, any warranty (including in particular any warranty as to merchantability, fitness for purpose or uninterrupted functionality), representation, statement, assurance, covenant, agreement, undertaking, indemnity or commitment of any nature whatsoever other than as are expressly set out in this Agreement and, to the extent that it has been, it unconditionally and irrevocably waives any claims, rights or remedies which it might otherwise have had in relation thereto.
No failure or delay by a party to exercise any of its rights under this Agreement shall operate as a waiver thereof and no single or partial exercise of any such right shall prevent any other or further exercise of that or any other right.
This Agreement is governed by the laws of and subject to the jurisdiction of the courts of the country set out in the “Governing Law and Jurisdiction” clause of the relevant Specific Conditions applicable to your particular use of the Website and the Services.